DFW's Largest Custom Sign Company

The Best Warranties and Guarantees In The Industry

Nobody does it better!

All Guaranties and Warranties are transferable to subsequent owners of a sign both manufactured and installed by Signs Manufacturing™ so long as all financial and other obligations have been fulfilled.

5-Year ^$0-Cost Warranty

If anything we manufactured and installed fails in the first 5 years of service, if properly supplied with power (for lighted signs), Signs Manufacturing™ will provide both PARTS and SERVICE free of charge. This includes programmable LED signs … EVERYTHING we build!

Electronic components of the sign which are NOT manufactured by Signs Manufacturing™ are supported by their manufacturer’s warranty, usually one year. This warranty does not extend another manufacturer’s warranty for a part that is separately purchased as part of the sign.

10-Year Extendable Warranty

When you are confident in your quality, you can offer a 10 year parts and labor full-coverage warranty option. When you have been in business since 1979, that warranty actually means something! Our new signs will have a 10 year extended warranty option available for a slight additional cost.

Other sign companies cannot offer this, or don’t offer both parts AND labor. If they do, have they been in business long enough for their warranty to be meaningful? When they have only been in business a few years, their warranty is just a gimmick.

Lifetime Labor Guarantee™

Signs Manufacturing™ backs the signs that we build and install for LIFE ... no other company does this.

It is in our best interests to do everything possible to make your signs last, because even 20 or 30 years down the road if your sign has a problem we are helping pay for it.

We build quality signs.  We know they are the best in the industry.  We want to assure you that we are doing everything possible to keep you from ever having an issue with your signs because if you do, it costs us too!

U.S. Based Lifetime Technical Support

We have invested to support our signs with at least a 20-year parts supply based on historic needs.  And we will provide free technical support and training so long as a single sign in any design is still functioning.  Most competitors actually plan to stop all parts sales and technical support after only 10 years, or less!

On-Your-Site Factory-Direct Service by our Factory Personnel!

No getting your own electrical contractor.  No sending defective parts to the manufacturer to see if they will replace them under warranty; or to see if they can replace them at all (with your sign not working properly, and with parts missing, maybe visible parts missing, sometimes for more than a month!)  No sending the entire sign back to the factory for service.

FYI:  We have every part for every sign we ever built in stock!

Comparison Guarantees & Warranties

A Competitor’s “Premier” 5-Year Warranty advertised on Google as including “Factory-Direct Service” (They have less-inclusive warranties for their “standard” signs!)

“MEGA LED TECHNOLOGY (aka: TV Liquidator) warrants your new Mega LED Sign (MLS) to be free from defects in factory materials and workmanship. Products believed to be a manufacturing defect will be repaired or replaced upon investigation of the issue…Each new Premier Series Product includes a (5)Year Limited Warranty…In-Factory Labor is covered for 5 years from ship date/warranty activation**”  (You decide if a part is defective, remove it from your sign, and send it to them, paying the freight charges.  They decide if the part is defective and send you a replacement if it is.  Otherwise they send you back your old part.  You pay the freight both ways.)  “Exceptions: * Less than 2% of dead LED lamps is considered acceptable and is not covered under warranty…(1,810 lamps could be out on a small 4’ x 8’ 10mm sign and not be covered!  We cover 3 lamps being defective in a single square foot, and a single square foot can be replaced while our factory service personnel are on-site!  Do you send your entire sign back to them, prepaid, so they can count the lamps that are out?  Then do they replace them all, or just to get the sign under their 2% warranty threshold?  We don't know!)  **Shipping both ways not covered…(Even if the entire sign has to be removed and returned for repair!)  MEGA LED Technology reserves all the rights to modify or change this warranty without notice at anytime…”  (emphasis added)

Others:

“Cirrus LED…What this warranty covers…12 pixels (per board) for…(There are 3 LED lamps per pixel, ALL OF THEM MUST FAIL TO COUNT AS A PIXEL OUTAGE – rare – so 36 LED lamps in 12 individual pixels must fail to receive warranty coverage!)…This warranty lasts for five calendar years following the purchase of any Cirrus LED display system…All defective parts must be returned to Cirrus Systems for servicing upon failure. Replacement components will be dispatched once a credit card has been secured to guarantee the return of the defective part. Replaced parts are required to be returned within 21 days of shipment or a charge for the cost of the replacement part will be applied to the held credit card…This warranty does not cover labor costs…Cirrus will not be responsible for any labor charges incurred during assembly, disassembly, or any other services related to the part replacement…” (emphasis added) 

“Redmont Sign LLC dba Stewart Signs expressly warrants to the original purchaser that, for a period of five (5) years…reasonably free of defects…During the Limited Warranty Period the Company will, at its discretion, repair or replace…Failed electronic parts or assemblies will be repaired, exchanged or replaced, at the discretion of the Company…Telephone support is provided as needed during the warranty period…Removing and reinstalling repaired or replacement parts are the responsibility of the owner…Replacement or repaired parts are warranted to be free from defects in material or workmanship for ninety (90) days…The Company will repair failed LED pixels, if greater than 0.5% (one-half of one percent) of the total number of pixels in the sign have failed in one (1) year...The definition of pixel failure is when all LED's in the pixel will no longer emit light (150 pixels with all 3 LED lamps defective in a small 4' x 8' sign  Do you have to send them the whole sign so they can count them?  Failed in a year?)…Owner bears the responsibility of transporting Product to Company's Repair Center…If the Company, at its discretion, determines a repair is unreasonable, replacement is not included in this Warranty…This Limited Warranty is not transferable…This Limited Warranty specifically excludes any on-site labor…This Limited Warranty does not apply to software…Third-party communications devices…Temperature sensors…” (emphasis added.)

“…Daktronics warrants to the original end user…that the Equipment will be free from Defects…in materials and workmanship for a period of one (1) year…Daktronics’ obligation under this Warranty is limited to, at Daktronics’ option, replacing or repairing, any Equipment or part thereof that is found by Daktronics not to conform to the Equipment’s specifications. Unless otherwise directed by Daktronics, any defective part or component shall be returned to Daktronics for repair or replacement. This Warranty does not include onsite labor charges to remove or install these components…All such items shall be shipped by End User…End User shall pay transportation charges…With respect to LEDs, “Defects” are defined as LED pixels that cease to emit light (all 3 LED lamps must have totally failed - rare)...This Warranty does not provide for the replacement or installation of communication methods…” (emphasis added.)

 “...Watchfire warrants the System…against material defects in material and workmanship for the following durations: (i) five (5) years…equipment sold by Watchfire and manufactured by third parties shall be subject only to the terms of the applicable manufacturer’s warranty…Watchfire’s only obligation and liability is to repair or provide replacement parts (at its option) for those part(s) of the System which prove to be defective and not merely worn out (e.g., aged LEDs)….Watchfire is not responsible for the labor to remove or install repaired or replaced parts…”  (emphasis added.)

“Formetco warrants …returned to Formetco’s…(shipping prepaid by Customer)… Formetco may, at its option, provide warranty service on-site.”  The Formetco^® “…PARTS AND ON-SITE LABOR WARRANTY”

“...coverage of On-Site labor…after…CO-PAY per incident…” (emphasis added)  Advantage Digital LED Signs “Sign Proposal & Agreement”…5 Year On-Site Service Warranty

“Seller expressly makes no warranty or claims regarding…Electronic Message Centers…” Starlite Sign “TERMS AND CONDITIONS”

“We bought Adaptive Displays LED Message Centers.  I'll be glad when the warranty has expired and I can justify new Sunburst Digital LED Signs. So far the labor installing our "free" repair parts is over ^$20,000.  It is too much effort and money to keep up with low quality signs."  Miles Pennington II, Trinity Valley Community College

Servicing EMC’s

FOR YOUR INFORMATION, HERE’S A COPY OF WHAT WE TELL OUR CUSTOMERS IN WRITING WHEN WE’RE ASKED TO SERVICE EMCs:

Realize that if you purchase a Digital LED Display from a non-manufacturer, unless the manufacturer has local factory-direct service, this is what the company you purchased the display from has to go thru also, IF they offer service labor at all!

"You are about to arrange for us to service an EMC (A Digital LED Electronic Message Center Sign.)

If it is a Sunburst LED Display, which we manufacture, you’re in luck, no problems.  We have parts in stock for every sign we ever manufactured, some over 20 years old.

But if you are arranging for us to service a competitor’s sign you need to be aware of facts that will hopefully keep you from hating us in the near future!

Usually everything goes smoothly, but:

• Failures can be software, parts, connectors, connections, even wires.  Because of this we usually must spend time talking to competitive customer service representatives to gain access into their software and/or troubleshoot your sign with them before they will send parts.   Unfortunately, time is money.  (We usually spend a lot of time on “hold” waiting to talk to their representative!)

• There are no generic electronic EMC sign parts, all must come from the manufacturer, which takes time, and parts from the manufacturer require multiple trips to your sign by our service personnel.

• Manufacturers that do not supply factory service without the customer paying for airfare, hotel, car, etc. know the customer is over a barrel and charge dearly for parts.  And, yes, we charge additionally for their parts to cover our costs of ordering and having to pay in advance for their parts.  (Their parts cost more than our similar parts, but our parts usually can’t work in their sign.)

• Sometimes we have to return defective parts before new ones will be sent; or they don’t have new parts and we have to return the old part so they can refurbish it so your sign can work again.  This takes even more time.

• Sometimes they don’t have parts available after troubleshooting, and you are out of luck unless we replace your sign, because they don’t even refurbish old, defective parts.  We don’t refurbish parts either, all of our replacement parts for our signs are new, and we have every part we ever used in stock.

• Most competitive manufacturers do not allow electronic replacement parts to be returned even if the part did not fix the signs problem as they predicted.

• Generic parts such as antennas communicate with security codes in the signs operating program so even they must be supplied by the signs manufacturer or the sign reprogrammed which will cost you much more.

• Just because we are servicing your sign, we are not adopting it.  Sometimes something else fails the next day, especially in signs without forced ventilation or air-conditioning, because of the extremely high internal cabinet heat every part of the sign has had to endure.  Even if a competitive manufacturer repairs a part, most of the returned part is still as old as the rest of your sign.  All of our signs either have forced ventilation or air-conditioning plus all have internal NASA ceramic microsphere coatings, and we do not experience this problem.

• Signs manufactured in China can be a very large problem.  Unfortunately, the customer who bought the sign is usually not aware it was manufactured in China until we tell them.  The signs usually have no ventilation or A/C; even the wiring is substandard for the heat of Texas and fails over time.   Most Chinese EMC manufacturers only survive a short time, and their internal parts have no identification so they are not traceable to other manufacturers.  Sometimes we recognize them and can obtain replacements from surviving manufacturers, though, because we service a lot of Chinese signs.  The Chinese Government does not allow parts or merchandise to be returned, for any reason!

We want to service your sign and get it back in working order as quickly as possible.  We’re very good at this, partly because we also manufacture these types of signs, and know them in-and-out.  But, if you look at Signs Manufacturing and Maintenance’s one-star Google reviews, most are from frustrated competitive EMC owners disappointed with the repair timeline and cost, because of the facts above, or our inability to magically repair their defective sign.  If you’re frustrated with the results, please realize that we are too, but we are your best hope for getting your sign working without flying in technicians from the manufacturer, if they are even available!"

Replacement Parts Warranty

When doing service work on a sign that we built and installed, but is no longer covered by its new sign warranty, we guarantee the replacement parts for one year against failure. Parts for competitor’s signs that we service carry a 30 day warranty against failure (not including components that they send us, which we do not cover at all).

Insurance and Assurance

Signs Manufacturing™ is insured, registered, licensed and bonded per City and State regulations, and carries Product Liability Insurance.  We provide Deposit and Completion Insurance; we offer all our customers to be listed as "Additional Insured" for free on our $4,000,000 insurance policy providing coverage if we default, and as "Additional Insured" on our $25,000,000 Worker's Compensation/Accident Insurance. 

Our Guarantees and Warranties are real, not stories told trying to get an order.  A competitor once offered a customer a 7-year guarantee, trying to steal business.  Fortunately our customer realized what was going on, because this competitor didn’t stay in business a year.

A guarantee or warranty is only as strong as the people backing it.  We’re the actual manufacturer, not some middle-man with little investment, and our Lifetime Warranties™ are 45+ years long – so far!  (During 15 years of record-keeping, over 40% of the electrical sign companies licensed by the State during the period had already gone out of business, many lasting less than a year, according to official Texas State records.)

"We bought our sign from a great guy.  Unfortunately he died, and now our warranty is worthless because his business closed…Fix our sign." - Maurice Feldman, Pine Creek Cleaners

The 20-year, or Forever™ Guarantee * - An optional “Cradle to Grave” Guarantee

“PROTECT YOUR PROFITS^™”

If you are concerned about long-term costs, or future capital budget approvals, doesn’t it make sense for your company, agency, church, or school to pay a monthly fixed amount for a guarantee that your sign will always be kept in good repair, including a guarantee that all visual components will be replaced whenever you want (one time) during the 20 year contract period?  Whenever YOU decide they need to be replaced.  (If you have us refurbish the sign after 18 years, you have a sign ready to go another 18 years!)  Maintain your image.  Paint the cabinet and you virtually have a brand new sign.  (Yes, we can add repainting the cabinet to this Guarantee, too.)  No additional Capital Expense, only a known Operating Expense.

Additionally, our Forever™ Guarantee* provides assurance that any time we cannot successfully service your sign (lack of similar parts?) during the 20 year period we will replace all of the affected components, and similar components if this has an effect on the appearance of the sign.  Your sign will continue to both work and look good for the 20 year warranty period, plus.  No longevity or hours-of-use limitations (see “Longevity” above.)  No excuses.

Remember that acts of God, accidents, electrical surges, brownout damage, etc. are always excluded; make sure you add your sign to your insurance policy.

If you later decide you want a different LED sign than the one you have (maybe larger, or higher resolution, etc.) the unused portion of the Forever™ Guarantee can be applied to the cost of your new sign.

YOU GET A VIRTUALLY NEW APPEARING SIGN FOR 20+ YEARS.  FOR “FOREVER” IF YOU RENEW THE GUARANTEE WHEN IT EXPIRES.

You could say that you are buying a new sign now, and making small monthly payments to receive a replacement sign later, at today’s cost, with FREE parts and service on both signs thrown in for 20 years.  Not a bad deal!

If you sell the sign the 20-year, or Forever™ Guarantee* is transferable. 

Forever™ Guarantee* Assurance

To insure peace of mind we can protect Forever™ Guarantee owners with a performance bond returning their investment if we default.

Zap Insurance^™ - Electrical Surge/Lightning Insurance

Unfortunately no surge/lightning protection system is 100% effective.

Your property insurance should cover this eventuality.  But if it doesn’t, we will cover this continuing risk with optional electrical surge/lightning Zap Insurance™, available for signs which have our electrical surge/lightning Zap Protection™ (above) installed.

If a Zap Insured™ sign is damaged by either electrical surge or lightning strike we cover all costs of repair, up to and including replacing the entire sign if it is destroyed by an occurrence.

"Surge damage is not covered under our warranty and when we suspect surge we charge for the replacement parts...We found the internal fuse…had blown." - Laura *******, Customer Service Supervisor, *** Signs  (Rather than return warranted parts to service with new fuses, or let us replace fuses, they charge the customer for new parts.)

*Read our Terms and Conditions for full details.

FOR ORDERING OR ASSISTANCE CALL:

214-339-2227 254-582-7446 817-861-1234 903-561-5959 940-365-3433 972-850-3300

877-SINCE79 toll free

Business Hours
Office: 7:00am to 5:00pm (CST) Monday thru Friday
Showroom/Tours: 7:00am to 5:00pm (CST) Monday thru Friday (or by appointment)

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