Sunburst LED Signs™ Warranty
5 Year Guarantee and Lifetime Coverage*
This is the STRONGEST TOTAL WARRANTY for Digital LED Video Displays or Electronic Message Centers in the industry!
If ANY part of a Sunburst Displays™ video display or electronic message center fails in the first five years of service, if properly supplied with power, Sunburst Displays™ will provide parts FREE OF CHARGE through our authorized representative where the sign was purchased.
Even stronger, this Initial Warranty is extendable to six years. Some warranties can literally last Forever™. Ask for details.
Plus, our signs are covered with a one-year service guarantee plus a Lifetime Guarantee*. After the one-year free service guarantee the Lifetime warranty helps protect you from any services expenses forever!
Talk to one of our LED Sign Experts for details.
All our Guarantees and Warranties* are transferable at no additional cost!
Virtually no other Digital LED Video Display or Electronic Message Center manufacturer IN THE WORLD provides a warranty on ANY labor, much less a transferrable warranty.
Additionally, after the Initial Warranty period, Sunburst Displays™ will provide free replacement parts for any previously replaced part that fails within one year of installation.
*
See our Terms and Conditions for full details.
Also, size DOES matter. Our size, our investment in the community, and our State licensing, insures our customers that we will be here to deliver and install our signs (and to back our Warranties and Guarantees* if our signs need service.)
We've
been backing them for 40+ years.
Signs Manufacturing™ is insured, registered, licensed and bonded per City and State regulations, and also carries Product Liability Insurance protecting you and your customers.
We also provide Deposit and Completion Insurance. We offer all our customers to be listed as "Additional Insured" for free on our $4,000,000 liability insurance policies which also provides you protection if we default.
Plus, as "Additional Insured" on our $25,000,000 Worker's Compensation/Accident Insurance.
Our Guarantees and Warranties are real, not stories told trying to get an order. A guarantee or warranty is only as strong as the people backing it. We’re the actual manufacturer, not some middle-man with little investment, and our Lifetime Warranty is 40+ years long – so far!
Our Forever™ Guarantee
“PROTECT YOUR PROFITS™”
The Forever™ Guarantee can provide coverage of ALL parts, service costs, and maintenance costs for the life of the agreement. This Guarantee is custom tailored to each customer's needs. THE SIGN CAN BE KEPT LOOKING NEW, FOR A KNOWN COST.
Our Forever™ Guarantee can either be paid-in-full at the time of purchase, or allocated monthly. It is backed by Signs Manufacturing™, the manufacturer, a company that has been honoring it's guarantees and warranties since 1979.
And if you decide to purchase a replacement sign during the term of your Forever™ Guarantee, Signs Manufacturing™ can assign a portion of the cost of the Forever™ Guarantee to the cost of the new sign, saving you money.
Ask your salesperson for full details.
Guaranteed Upgrade Price™
Need to control cash-flow now, but also want to plan for future growth? Ask our salesperson for our Guaranteed Upgrade Price™ allowing you to increase the Pixel Density of your sign at a future date, for a known cost.
Design Obsolescence?
We manufacture Sunburst Digital LED Signs™ so that the signs can be converted from a pixel-cluster sign to one of our EPiC SMD signs, or vise-versa, if we make a spectacular breakthrough in the future that would warrant such a change.
And if our 20-year, or Forever™ Guarantee* was purchased this change could occur at a relatively minor cost.
We are the ONLY manufacturer to allow for future innovation in our designs.
Zap Protection™ - Optional Electrical Surge and Lightning Protection
Electrical surges on a sign’s incoming power supply, and lightning strikes, are not covered by any manufacturer’s warranty, and they are common in Texas.
As technology has moved us from the use of electrical components such as core-and-coil ballasts to electronic components, primarily to reduce power consumption, the susceptibility of a sign to damage from electrical power surges or lightning strikes has increased dramatically. Old-style electrical components are simply no longer available in most cases.
Sunburst Displays™ offers surge and lightning Zap Protection™, at a reasonable additional cost, adding components to signs to lower the potential for damage from an occurrence. The devices are over 90% effective in case of an occurrence.
Zap Insurance™ - Electrical Surge Insurance
Unfortunately no surge protection system is 100% effective.
Your property insurance should cover this eventuality. But if it doesn’t, we will cover this continuing risk with optional electrical surge Zap Insurance™, available for signs which have our electrical surge Zap Protection™ (above) installed.
If a Zap Insured™ sign is damaged by either electrical surge or lightning strike we cover all costs of repair, up to and including replacing the entire sign if it is destroyed by an occurrence.
"Surge damage is not covered under our warranty and when we suspect surge we charge for the replacement parts...We found the internal fuse…had blown."
Laura *******, Customer Service Supervisor, *** Signs (Rather than return warranted parts to service with new fuses, or let us replace fuses, they charge the customer for new parts.)
Compare Warranties
A Competitor’s “Premier” 5-Year Warranty advertised on Google as including “Factory-Direct Service” (They have less-inclusive warranties for their “standard” signs!)
“MEGA LED TECHNOLOGY (aka: TV Liquidator) warrants your new Mega LED Sign (MLS) to be free from defects in factory materials and workmanship. Products believed to be a manufacturing defect will be repaired or replaced upon investigation of the issue…Each new Premier Series Product includes a (5)Year Limited Warranty…In-Factory Labor is covered for 5 years from ship date/warranty activation**” (You decide if a part is defective, remove it from your sign, and send it to them, paying the freight charges. They decide if the part is defective and send you a replacement if it is. Otherwise, they send you back your old part. You pay the freight both ways.) “Exceptions: * Less than 2% of dead LED lamps is considered acceptable and is not covered under warranty…(1,810 lamps can be out on a small 4’ x 8’ 10mm sign and not be covered! We cover any 3 lamps being defective in a single square foot, and a single square foot can be replaced while our factory service personnel are on-site! Do you send your entire sign back to them, prepaid, so they can count the lamps that are out? Then do they replace them all, or just to get the sign under their 2% warranty threshold? We don’t know!) **Shipping both ways not covered…(Even if the entire sign has to be removed and returned for repair!) MEGA LED Technology reserves all the rights to modify or change this warranty without notice at anytime…” (emphasis added)
Others:
“Cirrus LED…What this warranty covers…12 pixels (per board) for…(There are 3 LED lamps per pixel, ALL OF THEM MUST FAIL TO COUNT AS A PIXEL OUTAGE – rare, usually the blue LED fails well before the red or green LEDs fail – so all 36 LED lamps in 12 individual pixels must fail to receive warranty coverage!)…This warranty lasts for five calendar years following the purchase of any Cirrus LED display system…All defective parts must be returned to Cirrus Systems for servicing upon failure. Replacement components will be dispatched once a credit card has been secured to guarantee the return of the defective part. Replaced parts are required to be returned within 21 days of shipment or a charge for the cost of the replacement part will be applied to the held credit card…This warranty does not cover labor costs…Cirrus will not be responsible for any labor charges incurred during assembly, disassembly, or any other services related to the part replacement…” (emphasis added)
“Redmont Sign LLC dba Stewart Signs expressly warrants to the original purchaser that, for a period of five (5) years…reasonably free of defects…During the Limited Warranty Period the Company will, at its discretion, repair or replace…Failed electronic parts or assemblies will be repaired, exchanged or replaced, at the discretion of the Company…Telephone support is provided as needed during the warranty period…Removing and reinstalling repaired or replacement parts are the responsibility of the owner…Replacement or repaired parts are warranted to be free from defects in material or workmanship for ninety (90) days…The Company will repair failed LED pixels, if greater than 0.5% (one-half of one percent) of the total number of pixels in the sign have failed in one (1) year...The definition of pixel failure is when all LED's in the pixel will no longer emit light (this is 150 pixels with all 3 LED lamps defective in a small 4' x 8' sign Do you have to send them the whole sign so they can count them? Failed in a year?)…Owner bears the responsibility of transporting Product to Company's Repair Center…If the Company, at its discretion, determines a repair is unreasonable, replacement is not included in this Warranty…This Limited Warranty is not transferable…This Limited Warranty specifically excludes any on-site labor…This Limited Warranty does not apply to software…Third-party communications devices…Temperature sensors…” (emphasis added.)
“…Daktronics warrants to the original end user…that the Equipment will be free from Defects…in materials and workmanship for a period of one (1) year…Daktronics’ obligation under this Warranty is limited to, at Daktronics’ option, replacing or repairing, any Equipment or part thereof that is found by Daktronics not to conform to the Equipment’s specifications. Unless otherwise directed by Daktronics, any defective part or component shall be returned to Daktronics for repair or replacement. This Warranty does not include onsite labor charges to remove or install these components…All such items shall be shipped by End User…End User shall pay transportation charges…With respect to LEDs, “Defects” are defined as LED pixels that cease to emit light (all 3 LED lamps must have totally failed – see above)...This Warranty does not provide for the replacement or installation of communication methods…” (emphasis added.)
“...Watchfire warrants the System…against material defects in material and workmanship for the following durations: (i) five (5) years…equipment sold by Watchfire and manufactured by third parties shall be subject only to the terms of the applicable manufacturer’s warranty…Watchfire’s only obligation and liability is to repair or provide replacement parts (at its option) for those part(s) of the System which prove to be defective and not merely worn out (e.g., aged LEDs)….Watchfire is not responsible for the labor to remove or install repaired or replaced parts…” (emphasis added.)
“Formetco warrants …returned to Formetco’s…(shipping prepaid by Customer)… Formetco may, at its option, provide warranty service on-site.” (emphasis added.)
“...coverage of On-Site labor…after…CO-PAY per incident…” (emphasis added) Advantage Digital LED Signs “Sign Proposal & Agreement”…5 Year On-Site Service Warranty
“Seller expressly makes no warranty or claims regarding…Electronic Message Centers…” Starlite Sign “TERMS AND CONDITIONS”
“We bought Adaptive Displays LED Message Centers. I'll be glad when the warranty has expired and I can justify new Sunburst Digital LED Signs. So far the labor installing our "free" repair parts is over $20,000. It is too much effort and money to keep up with low quality signs." Miles Pennington II, Trinity Valley Community College
“Our church purchased…The sign worked for 5 months...Each month I had to contact to get an access code to operate the sign…I was informed that the Company was no longer in business...received a letter from Vantage Signs…the supplier of the AdStar sign…stated they had not been paid…and that we were liable for the payment…Do the math. That's almost what we paid for the sign originally (which came with a five year warranty)...The sign is inoperable…Huge ripoff.” David *****, Springhill, Louisiana.
"Our LED electronic-message-center which cost us over $28,000 failed when it was 2 weeks old. The company that installed it refuses to repair it - saying it can't be fixed. The manufacturer refuses to fix it also. Please repair or replace it." Mark McCarthy, Harvest Christian Fellowship (We replaced it; they had to sue the old manufacturer and installer.)
"Our ($70,000) electronic-message-centers were nightmares. Even though they were only 2 years old the manufacturer refused to service them. Your years of service have been exceptional. Your new replacement signs are wonderful." Major Vincent, Salvation Army
Literature
We believe we are the only sign company that offers informative literature on signage, our "Sign Buyer's Guide" series.
Our most popular Guides are:
52 Page Brochure
44 Page Brochure
40 Page Brochure
40 Page Brochure
40 Page Brochure
40 Page Brochure
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